General

Last updated: 20.09.2025

At The Science Of, we respect your privacy and treat your personal information with care and transparency. Any personal data you share with us is used responsibly and protected in accordance with New Zealand’s Privacy Act 2020 and applicable Australian law.

This Privacy Policy applies to all users of our websites thescienceof.co.nz and thescienceof.shop (the “Sites”), and should be read alongside our Terms of Use, Subscription Terms, and Loyalty Programme Terms.

Purpose

This Policy explains what personal data we collect, how we use it, and when we may share it. “Personal data” means any information that identifies you as an individual or relates to an identifiable person.

You may browse our Sites without disclosing personal data. However, if you choose to register, subscribe, or purchase products, we will collect the information necessary to provide our Services.

Information we collect

We may collect and store the following types of information:

1. Personal information you provide directly, such as your name, email address, delivery address, billing details, and payment information.
2. Technical and usage information, including IP address, device type, browser type and version, operating system, referral URLs, search terms, pages visited, and time spent on our Sites.
3. Communications, such as messages you send to our support team or responses to surveys.
4. Cookies and tracking data, which help us improve site performance, personalise content, and measure campaign effectiveness.

How we collect data

We may collect personal data through:

• Forms you complete on our Sites (e.g. checkout, subscription sign-up).
• Your interactions with us by email or other communication channels.
• Automated technologies such as cookies or analytics tools.
• Third parties you authorise to share information with us (e.g. payment providers).

If you don’t provide required personal data, some services (like subscriptions) may not be available.

How we use your data

We use your personal data to:

• Fulfil and deliver your orders.
• Manage your subscription or loyalty account.
• Communicate with you (including order confirmations and updates).
• Process payments securely.
• Improve our Sites, services, and product offerings.
• Request feedback and respond to queries or complaints.
• Comply with legal obligations.
• Create aggregated, anonymised data for research and service improvement.

We will never sell your personal information.

Disclosure of your data

We may share your data only in these circumstances:

• Service providers: Trusted third parties who help us with payment processing, hosting, analytics, logistics, and marketing. They access your data only as needed and under strict confidentiality.
• Legal obligations: Where required to comply with law, regulation, or court order; to enforce our terms; or to protect rights, property, and safety.
• Business sale or restructuring: If we transfer our business or assets, your personal data may form part of that transfer so services continue uninterrupted.

Some service providers may be located outside New Zealand or Australia, meaning your data may be transferred internationally.

Cookies and analytics

We use cookies, pixels, and similar technologies to improve your browsing experience and understand site performance. You can manage cookie settings in your browser, though disabling them may limit some functionality.

We also use Google Analytics to understand traffic patterns. This information is anonymised and aggregated. For more information, see Google’s Privacy Policy.

Your rights

Under the Privacy Act 2020 (NZ), you have the right to:

• Access the personal data we hold about you.
• Request corrections if your information is inaccurate or incomplete.
• Withdraw consent for certain uses of your information (where applicable).
• Complain to the Office of the Privacy Commissioner if you believe your rights have been breached.

How to contact us

If you would like to access or correct your personal information, or if you have any questions or concerns about this Privacy Policy, please contact us:

The Science Of Limited

Email: support@thescienceof.co.nz

NZBN: 9429052403521

Office of the Privacy Commissioner

PO Box 10-094, Wellington 6143, New Zealand

Phone: 0800 803 909

Email: enquiries@privacy.org.nz

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last revised” date. Continued use of our Sites means you accept the updated policy.